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Reputation & Review Management

Introduction

Your reputation is your brand’s currency.
EVOPS helps you manage, protect, and elevate your online presence through active monitoring, professional responses, and guest sentiment insights.

Process
  1. Reputation Audit: Review brand mentions and existing feedback.
  2. Platform Monitoring: Track reviews across Google, TripAdvisor, Booking.com, and OTAs.
  3. Response Management: Craft empathetic and professional replies.
  4. Crisis Handling: Escalate and resolve issues quickly.
  5. Sentiment Analysis: Identify trends and feedback opportunities.
What’s Included
  • Daily review tracking
  • Personalized response templates
  • Negative feedback resolution
  • Monthly reputation reports
Why Choose EVOPS
  • Experience managing hotel and hospitality feedback
  • Multilingual communication expertise
  • Balanced tone — professional yet personal
Key Results
  • 7+ average rating achieved for multiple clients
  • Significant improvement in guest satisfaction metrics

Protect your reputation. Perfect your response.
Talk to EVOPS about brand reputation management.

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